An important goal for the Student Success Center is establishing and maintaining a mutually supportive and edifying relationship with our faculty and staff partners in other colleges and departments at Loyola.
Technologies Used by The Office of Advising & Coaching
Below you'll find information about the technologies we use to contact students, and to record our meetings, track trends, and export data.
Having access to multiple tools for communicating with students has become important. Our current context, in particular, has inspired us to think of new and useful ways to stay in touch with students, beyond our old reliance on email and walk-in availability. We have successfully turned to text messaging, using an application called Mongoose.
You can use Mongoose through your computer (like email) or link it through your cell phone (it does not message students using your personal cell phone number). We recommend using text messaging sparingly, usually as a quick check-in with students you haven't heard from in a while, or as a reminder to them about an important message they received from you or the university through their email.
Our office uses Loynotes to record meetings with students, to track emails to students, to make referrals about students of concern, and to export data and trends on the number and types of meetings we've had each semester and at the end of each academic year.
For those members of the faculty and staff who have worked with the Online Program, you probably have some familiarity with this system already.
While using Loynotes is not a requirement for academic advising, it certainly helps to make the process more efficient. Recording and sharing notes about students in this system creates a permanent record that stays with the student, even as faculty and staff members connected with students change. It can also provide useful reminders of previous meetings - sometimes held quite long ago - that can make meetings feel more familiar and more effective. For your advisees, the system displays demographic and academic information - such as current schedules, GPA, standardized test scores, etc. - that are normally available through multiple programs like LORA and SIS that, as we all know, can sometimes be tricky to access and use.
There are a number of ways to use this helpful resource, and we created (in Spring 2020) an introductory video that highlights some of its features. You can find a link to that video here.
Instructions for ClockWork and Additional Resources
ClockWork is the online management system for university-approved accommodations. With this system, you can:
View, print, and save student accommodation letters
- Schedule exams, share instructions, and upload Word and PDF files for students testing in our center
- Confirm testing appointments made by students in your courses
- Log into your Single Sign On
- Click on the SSO app titled ClockWork for Faculty
- Click on Courses to review accommodation letters by course OR Accommodations to view a list of students with accommodations across all courses.